Table of Contents
PART I: INTRODUCTION TO OPERATIONS MANAGEMENT
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting
PART II: DESIGNING OPERATIONS
5. Design of Goods and Services
Supplement 5: Sustainability in the Supply Chain
6. Managing Quality
Supplement 6: Statistical Process Control
7. Process Strategies
Supplement 7: Capacity and Constraint Management
8. Location Strategies
9. Layout Strategies
10. Human Resources, Job Design, and Work Measurement
PART III: MANAGING OPERATIONS
11. Supply Chain Management
Supplement 11: Supply Chain Management Analytics
12. Inventory Management
13. Aggregate Planning and S&OP
14. Material Requirements Planning (MRP) and ERP
15. Short-Term Scheduling
16. Lean Operations
17. Maintenance and Reliability
PART IV: BUSINESS ANALYTICS MODULES
Module A: Decision-Making Tools
Module B: Linear Programming
Module C: Transportation Models
Module D: Waiting-Line Models
Module E: Learning Curves
Module F: Simulation
Module G: Applying Analytics to Big Data in Operations Management
