SHIPPING

SHIPPING AND DELIVERY TERMS

During peak shopping & promotional periods, we will require 3 additional business days to process and pack the online orders received.

Please note that our delivery is 3-5 working days for West Malaysia, 5-7 working days for East Malaysia. You may contact the assigned logistic company for delivery arrangement.

Orders are processed Monday to Friday excluding weekends and public holidays. Orders made on Friday after 3pm and on weekends will be processed on the following Monday.

Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.

Please note that you will have to sign for your order. If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for a redelivery.

If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising you of the process for redelivery. If three attempts (total) are made to deliver your order, it will be returned to ABA Bookstore. Redelivery will be at the expense of the customer.

ABA Bookstore will not be responsible for orders signed for by someone other than the designated recipient. Please contact the logistics company for the for delivery matters.

If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company’s discretion.

In the rare circumstance that your product is missing from your order, please report to Customer Service on the day of delivery and we will be happy to assist.

Orders are processed Monday to Friday excluding weekends and public holidays. Orders made on Friday after 3pm and on weekends will be processed on the following Monday.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.

STANDARD DELIVERY CHARGES

  • Shipping charge of RM7 will be applied West Malaysia for the first 2kg.
  • Shipping charge of RM20 will be applied to East Malaysia for the first 2kg.

TRACKING

  • Once your orders have been picked up by our assigned logistic company, tracking codes would be available and you can then track the delivery status of your orders via the links.

OUT OF STOCK ITEMS

  • Items marked “out of stock” are not available for order.
  • We strive to deliver your order within the delivery timing. However please note that in the event of stock unavailability of items ordered, we may need to order with publishers. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability.
  • If you have any questions on our shipping policy, please contact Customer Service at inquiry@ababooks.com.my (Monday to Friday: 9am – 12pm and 2pm – 5pm, excluding Public Holidays).
SHIPPING

Items purchased will be couriered via standard service within 3-5 working days for West M’sia, and 5-7 working days for East M’sia (excluding weekends & public holidays) upon order payment confirmation.
For further information please refer to the “shipping” section of our Terms and Conditions.

CUSTOMER SERVICE

Need Help?
For order status and related enquiries please email to inquiry@ababooks.com.my

Alternatively you may call Customer Service hotline +6016 3863718
Monday to Friday from 9am-12pm and 1pm to 6pm excluding Public Holidays

SAFE & SECURE PAYMENT

Our online payment system is operated by a service provider specialising in secure online payments. For further information please refer to the “payment” section of our Terms and Conditions.